How to resend activation link to new users?

Modified on Wed, 6 Dec, 2023 at 8:00 AM

The account activation link is unique for every new user. If anyone has lost the email, or the activation link has expired, follow the steps below to re-send the activation email:


Note: You have to be a System Owner, Joint Owner Administrator or Organization Administrator in order to re-send the activation email.


1. Depending on the type of new user:


For Member    : Menu > Organization Settings > Manage Member

For Organization Administrator    : Menu > Organization Settings > Manage Member



2. Click the (…) on the upper right of the user card of the member and click Resend Activation Link.


Note: The activation link in the user activation email expires after 96 hours of sending. When a link is expired, it becomes invalid and a new link will be required.

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